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Latest News

10
Dec

Festive Marketing and Financial Promotions

December 10, 2025
Don’t Let Creativity Breach the Rules Every Christmas, something strange happens in financial services. The tone softens, the marketing brightens, and suddenly even the most regulated firms feel the pull toward “seasonal creativity.”  It’s understandable — December is busy, competitive, and emotionally charged. But it’s also a month where the FCA sees a marked rise...
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03
Dec

Preparing for the Next Wave

December 3, 2025
How the FCA’s Supervision Intensity in Consumer Credit Is Evolving Over the past year, the FCA has made one point unmistakably clear: supervision in the consumer credit sector is becoming more assertive, more data-driven, and far more targeted. For lenders and brokers, this marks a shift away from reactive oversight and toward a model where...
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29
Nov

Digital Lending Platforms 2025

November 29, 2025
What Senior Managers Need to Know About the FCA’s Next Phase of Oversight Digital lending is no longer a specialist corner of consumer credit — it is becoming the default. Customers expect rapid access, frictionless onboarding and decisions delivered in seconds rather than hours. For firms, this shift offers scale, efficiency and competitive advantage. But...
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26
Nov

Distribution Chains & the Consumer Duty

November 26, 2025
How Brokers and Lenders Jointly Manage Responsibilities The Consumer Duty has pushed every firm in the consumer credit market to rethink what “good outcomes” truly mean in practice. For lenders and brokers, one of the most challenging areas remains the management of distribution chains — an ecosystem that often involves multiple intermediaries, digital partners, introducers,...
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26
Nov

ICO’s Consultation on Data Protection Complaints Process

November 26, 2025
What Consumer Credit Firms Need to Know In 2025, the ICO launched a consultation proposing significant changes to how data protection complaints must be handled.  For consumer credit firms—where customer interactions are constant, data flows complex, and complaints frequently overlap with credit decisions—these changes carry both opportunity and risk.  In this blog, we explain the...
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26
Nov

ICO’s Data Protection Audit Framework & the DUAA

November 26, 2025
What consumer-credit firms must do (and how to show it) The ICO’s Data Protection Audit Framework (published October 2024) gives firms a practical checklist and audit trackers for assessing data-protection maturity across nine control areas. For consumer-credit firms — who process large volumes of highly sensitive personal and financial data across origination, servicing and collections...
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26
Nov

Vulnerable Customers in Focus: Preparing for FCA Thematic Reviews

November 26, 2025
The FCA continues to prioritise consumer vulnerability, with thematic reviews focusing on how firms identify, support, and treat vulnerable customers. This requires strategic oversight and operational readiness. Key Review Areas Customer Identification & Segmentation – Detection, categorisation, and MI reporting. Product and Service Design – Suitability, affordability, transparent fees, and early interventions. Communications & Financial...
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26
Nov

FCA Issues Warning Over Credit-Builder Products

November 26, 2025
What Lenders and Brokers Must Do The Financial Conduct Authority (FCA) has issued a clear and rather stark warning to the market: most credit-builder products are not delivering the benefits firms claim. Following a review published on 10 November 2025, the FCA concluded that there is “little evidence” that these products meaningfully improve consumers’ credit...
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20
Nov

Financial Promotions and Consumer Duty

November 20, 2025
Avoiding Common Pitfalls for Consumer Credit Firms Financial promotions remain one of the highest-risk areas for consumer credit and secured lending firms. Misleading, unclear, or incomplete promotions can quickly attract regulatory attention, reputational damage, and, in some cases, enforcement action. The FCA has emphasised that compliance with CONC 3, the Consumer Duty, and broader advertising...
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