Please note: We will be moving office on Saturday 24th October. There will be limited services and our phone systems may be down for short periods of time between Friday 23rd October - Monday 26th October. We hope to resume normal service by Tuesday 27th October.
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Latest News

Since 2023, the Financial Conduct Authority (FCA) has had a secondary objective to facilitate the international competitiveness of the UK economy and its growth in the medium to long term. It is sometimes shortened to SICGO. Some chief executives may have read this as an invitation to expand faster with lighter oversight. That assumption is...
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Receiving an urgent request for data from the Financial Conduct Authority (FCA) can be unsettling. The demands on your firm are immediate, and the deadline is often tight. A calm, structured plan helps you stay in control of the process and show the regulator that your firm takes its obligations seriously. You may hear this...
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For many consumer credit firms, third-party marketing has become an essential part of customer acquisition. Affiliates generate leads > Marketing agencies build websites > Digital specialists manage advertising campaigns > Comparison websites introduce customers > Outsourced providers create content and optimise customer journeys. These arrangements can deliver significant commercial benefits; they can also create significant...
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When the Senior Managers & Certification Regime (SM&CR) was introduced, it fundamentally changed the relationship between individuals and regulation. Responsibility no longer rested solely with the regulated firm; increasingly, it rested with the people leading it. Recent FCA enforcement actions have involved prohibiting  Senior Managers for failing to meet the standards of honesty and integrity...
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Every Board receives reports. Performance updates, complaints analysis, financial results, compliance monitoring, Consumer Duty reporting and operational risk all arrive neatly packaged within Board papers, often accompanied by recommendations and assurances from management. The temptation is to focus on the answers. Increasingly, however, the quality of governance is determined by something else entirely: the questions...
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Applying for FCA authorisation is often viewed as a documentation exercise. Policies need to be written. Application forms completed. Business plans drafted. Senior Managers identified. Financial forecasts prepared. While each of these elements is important, they are not what determines whether an application is successful. Increasingly, the FCA is looking beyond the documents themselves. It...
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For many organisations, data has traditionally been viewed as an operational necessity. It supports lending decisions, produces management information, satisfies regulatory reporting requirements and helps firms understand business performance. Increasingly, however, data is becoming something much more valuable. It is becoming one of the most important regulatory assets an organisation possesses. Across Open Finance, Consumer...
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Ask most Boards what cyber resilience means and the conversation will usually turn to firewalls, ransomware, phishing attacks and IT infrastructure – those risks are real and deserve attention. Increasingly, however, cyber resilience is becoming something much broader. For consumer credit firms, it is no longer simply an information technology issue. It is a governance...
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Every regulated firm produces compliance reports. Monthly monitoring updates, audit findings, complaints analysis, breaches, regulatory developments, Consumer Duty reporting and risk registers all form part of the governance framework. By the time they reach senior management or the Board, they often represent hours of careful review and analysis. Yet one important question is rarely asked...
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