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April 9, 2026
09
Apr

Collections, Arrears and Vulnerability: Where Firms Are Now Being Tested

April 9, 2026
Collections is becoming one of the clearest indicators of Consumer Duty in practice. Across the consumer credit sector, the Financial Conduct Authority is increasingly focused on what happens after the point of sale. While affordability and onboarding remain important, supervisory attention is shifting towards how firms manage customers in financial difficulty and how outcomes evolve...
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