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Latest News

26
Nov

Vulnerable Customers in Focus: Preparing for FCA Thematic Reviews

November 26, 2025
The FCA continues to prioritise consumer vulnerability, with thematic reviews focusing on how firms identify, support, and treat vulnerable customers. This requires strategic oversight and operational readiness. Key Review Areas Customer Identification & Segmentation – Detection, categorisation, and MI reporting. Product and Service Design – Suitability, affordability, transparent fees, and early interventions. Communications & Financial...
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26
Nov

FCA Issues Warning Over Credit-Builder Products

November 26, 2025
What Lenders and Brokers Must Do The Financial Conduct Authority (FCA) has issued a clear and rather stark warning to the market: most credit-builder products are not delivering the benefits firms claim. Following a review published on 10 November 2025, the FCA concluded that there is “little evidence” that these products meaningfully improve consumers’ credit...
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20
Nov

Financial Promotions and Consumer Duty

November 20, 2025
Avoiding Common Pitfalls for Consumer Credit Firms Financial promotions remain one of the highest-risk areas for consumer credit and secured lending firms. Misleading, unclear, or incomplete promotions can quickly attract regulatory attention, reputational damage, and, in some cases, enforcement action. The FCA has emphasised that compliance with CONC 3, the Consumer Duty, and broader advertising...
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19
Nov

FCA’s Scale-Up Unit

November 19, 2025
A New Resource for Growing Financial Firms In October 2025, the Financial Conduct Authority (FCA), in partnership with the Prudential Regulation Authority (PRA), launched the Scale-Up Unit — a dedicated initiative designed to support fast-growing, innovative regulated firms as they navigate the complexities of scaling in the UK financial services market. What Is the Scale-Up...
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18
Nov

FCA’s Regulatory Sandbox

November 18, 2025
A Strategic Opportunity for Consumer Credit Firms The Financial Conduct Authority (FCA)’s Regulatory Sandbox offers a unique opportunity for firms, including those in the consumer credit sector, to test innovative products, services, or business models in a controlled, real-world environment. This initiative fosters innovation while ensuring consumer protection remains a priority. What Is the Regulatory...
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15
Nov

FCA’s Enforcement Trends: What Consumer Credit Firms Should Watch

November 15, 2025
Understanding FCA enforcement trends is critical for consumer credit and secured lending firms aiming to minimise regulatory risk and maintain operational resilience. Recent enforcement actions, public censures, and thematic reviews highlight persistent areas where firms often fall short. For boards, compliance teams, and operational functions, staying ahead of these trends is not just about avoiding...
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14
Nov

Digital Lending and FCA Oversight

November 14, 2025
Key Compliance Considerations for Consumer Credit Firms The rapid rise of digital lending has transformed the consumer credit and secured lending markets. From Buy-Now-Pay-Later (BNPL) offerings to AI-driven credit scoring and peer-to-peer lending platforms, technology is enabling faster, more flexible lending. While these innovations present significant business opportunities, they also bring heightened regulatory scrutiny from...
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03
Nov

What is compliance monitoring?

November 3, 2025
Compliance monitoring is the process by which regulated firms, such as banks, credit unions, consumer credit firms, etc, oversee and justify their compliance with the FCAs regulations and standards. This means that companies in FCA-regulated industries must have a structured plan in place that includes quality assurance, internal audits, risk assessments and reporting to prove...
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27
Oct

Vulnerable Customers in Focus

October 27, 2025
Preparing for FCA Thematic Reviews The FCA continues to prioritise consumer vulnerability, with thematic reviews focusing on how firms identify, support, and treat vulnerable customers. This requires strategic oversight and operational readiness. Key Review Areas Customer Identification & Segmentation – Detection, categorisation, and MI reporting. Product and Service Design – Suitability, affordability, transparent fees, and...
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