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June 8, 2026
08
Jun

Tracking Customer Journeys: The FCA’s New Approach to Consumer Credit Supervision

June 8, 2026
The way the Financial Conduct Authority supervises consumer credit firms is changing. Historically, regulatory intervention was often triggered by complaints, supervisory reviews, whistleblowing reports or identified breaches. While these remain important, the FCA is increasingly focusing on something much broader: understanding the customer’s journey from beginning to end. Recent FCA commentary on tracking consumer credit...
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