Please note: We will be moving office on Saturday 24th October. There will be limited services and our phone systems may be down for short periods of time between Friday 23rd October - Monday 26th October. We hope to resume normal service by Tuesday 27th October.
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May 22, 2026
The way firms monitor customer journeys is changing. Recent insight from the Financial Conduct Authority makes it clear that supervision is increasingly focused on how firms track outcomes across the full lifecycle, not just at the point of sale. The emphasis is on spotting risk earlier and acting before issues escalate into complaints, arrears or...
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