Preparing for FCA Thematic Reviews
The FCA continues to prioritise consumer vulnerability, with thematic reviews focusing on how firms identify, support, and treat vulnerable customers. This requires strategic oversight and operational readiness.
Key Review Areas
- Customer Identification & Segmentation – Detection, categorisation, and MI reporting.
- Product and Service Design – Suitability, affordability, transparent fees, and early interventions.
- Communications & Financial Promotions – Clear, fair, and accessible messaging.
- Staff Training & Culture – Frontline staff trained to recognise and escalate issues.
- Monitoring & Remediation – Arrears handling, complaints, and evidence of learning.
Practical Steps for Firms
- Conduct gap analysis against FCA expectations.
- Review policies, procedures, and scripts.
- Implement MI dashboards for monitoring.
- Scenario-based training for staff.
- Document board oversight and interventions.
How ALPH Legal Can Help
- Operational and business reviews focusing on vulnerability frameworks.
- QA of MI, processes, and policies.
- Compliance oversight and strategy alignment.
- Staff training and procedural implementation support.
ALPH Legal & Compliance can assist with all aspects of your business’s compliance needs, whether that be compliance structure and policy, internal/external audit, business and regulatory change support, authorisation, supervision or just some general expert advice and guidance!
With all the regulatory shifts on the horizon, now is the time to act. Don’t wait until compliance gaps appear—engage with ALPH Legal & Compliance today to ensure your firm is ahead of the curve. Whether you need tailored guidance, compliance support, or strategic insights to drive new business, ALPH Legal & Compliance is your trusted partner in navigating FCA regulations with confidence.
Contact ALPH Legal & Compliance now and take control of your compliance future!