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Off The Shelf Compliance Documentation

At ALPHLegal, we understand that business and consumer credit firms have limited time to dedicate to compliance. This is why we’ve developed a series of off-the-shelf documents designed to streamline your administrative workload. These documents are detailed and clearly marked to assist you in tailoring your documents around the needs of your business.

Using our consumer credit documentation not only saves time but also helps ensure consistency and FCA compliance throughout your application process.

Speak to our team regarding our off-the-shelf compliance documentation 

Policies we offer

Drawing from our years of experience as compliance consultants, we offer a comprehensive suite of essential policies to support FCA compliance. An example of these include:

Compliance and operational policies

  • Lending, Affordability and Creditworthiness Policy; 
  • Collections Policy (inc. Financial Distress and Vulnerable Customers); 
  • Financial Risk and Fraud Policy; 
  • Financial Crime (inc AML, Bribery, Corruption & Fraud) policy
  • Compliance Monitoring Policy;
  • Advertising & Marketing policy;
  • Quality Assurance policy;
  • Call/Email/Chat Quality Methodologies;
  • Complaints Policy;
  • Consumer Duty Documents ;  
    • Annual Consumer Duty reporting templates;
    • Consumer Outcome Monitoring policy;
    • Customer Support Monitoring policy;
    • Customer Understanding & Assessment policy;
    • Product and Service Governance frameworks;
    • Root Cause Identification & Analysis policy;
    • Customer Journey Mapping.
  • Recruitment policy;
  • Training Policy; 
  • Induction policy;
  • Performance Review policy;
  • Staff Breach policy;
  • Whistleblowing policy;
  • Appointed Representative and Introducer Appointed Representative policy;
  • Business Continuity Planning policy;
  • Vulnerable Customer Policy;
  • Financial Distress and Support policy.

Data and privacy policies

  • Data Protection and Privacy Policy; 
  • Cyber Security Policy;
  • Privacy Policy for Website; 
  • Terms and Conditions for Website;

Key Documents

  • Financial Promotions Policy; 
  • CPA and Direct Debit Policy; 
  • Third Party Policy; 
  • Payment Plan Policy;

Governance and oversight

  • Senior Managers and Certification Regime Policy; 
  • Appointed Representatives Policy; 
  • Risk Management policy;
  • Remuneration policy;

We can also provide, in addition to this list: 

  • Risk registers
  • Vulnerable Customer registers
  • Compliance Monitoring plans 
  • Business Continuity Plan.

Using our off-the-shelf compliance documentation helps reduce delays, costs, and avoid mistakes during your FCA application. Since the FCA requires all businesses to have compliant documentation in place at the time of application, our streamlined service supports a faster, smoother process, getting your consumer credit business compliant and operational more quickly.

Our off-the-shelf documents are designed to give you a start for your business and then for you to build your processes around them.

Required documents for new FCA applications

If you’re applying for authorisation from the Financial Conduct Authority (FCA), you’ll need to submit a number of essential documents that demonstrate your firm’s readiness and compliance. These documents are non-negotiable and must be accurate, consistent, and tailored to your specific loan products. These include: 

  • Business Plan – this is a bespoke document which explains what your business is, how it operates, your future planning and those responsible within your business, along with how you ensure ongoing compliance within your business to FCA regulations. Whilst there is no ‘one size fits all’ document for this, we will offer support and guidance, including drafting and review services, to help you create a suitable document.
  • Pre-Contract Information – for each loan type
  • Adequate Explanations Document – for each loan type
  • Loan Agreement & Terms and Conditions – for each loan type
  • Statutory Notices

These documents are written with FCA expectations in mind and are marked to help you adapt them to your business, which can be sourced by our affiliate firm, Essex Law Limited. 

Frequently asked questions

Can I use these documents as they are, or do I need to customise them?

While these documents are off-the-shelf and ready to use, some elements will need to be tailored to reflect your firm’s specific operations, products, and processes. We clearly indicate where edits are needed to help streamline the process and can provide documentation and review support services.

Do I need separate documents for each loan type?

You do need separate documents for each loan type. The FCA expects separate Pre-contract, adequate explanation documents, and loan agreements for each distinct loan type you offer.

Will using these documents speed up my FCA application?

The FCA expects all required documents to be in place when submitting your application, so having the right documentation in place from the start will reduce the risk of delays or rejection by the FCA.

Get in touch with Alph Legal today
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