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January 22, 2026
22
Jan

ICO Complaints Handling Reform

January 22, 2026
Why Financial Services Firms Need to Rethink Their Approach Complaints handling has always been a sensitive area for financial services firms. It sits at the intersection of customer dissatisfaction, regulatory scrutiny and operational pressure. With the Information Commissioner’s Office consulting on reforms to the data protection complaints process, that pressure is set to increase, particularly...
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22
Jan

Financial Ombudsman Update

January 22, 2026
New Interest Rate and Calculator for Compensation Awards — What Firms Need to Know As we enter 2026, one of the most significant shifts in redress practice for financial services firms has quietly taken effect. The Financial Ombudsman Service has introduced a revised way of calculating the interest applied to compensation awards in complaint decisions...
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